Frequently Asked Questions
Everything you need to know about shopping with Dreamstores Eg
Are all electronic products sold on Dreamstores Eg authentic?
Yes, we guarantee that all electronics, gadgets, and accessories are 100% genuine and sourced directly from authorized distributors or the manufacturers themselves.
What is the standard delivery time for orders within Egypt?
We typically deliver within 2-5 business days depending on your location. Major cities like Cairo and Alexandria often receive orders within 48 hours.
Do my electronic purchases come with a warranty?
Most of our electronic items include a standard 1-year manufacturer's warranty. Specific warranty details are listed on each product page and included in the box.
What payment methods do you accept?
We accept various payment methods including Cash on Delivery (COD), Credit/Debit cards (Visa/Mastercard), and mobile wallet payments.
What is your return policy for defective electronics?
If you receive a defective or damaged item, you can return it within 14 days of delivery for a full refund or exchange, provided the item is in its original packaging.
Can I track my order after it has been shipped?
Absolutely. Once your order is dispatched, you will receive an SMS and an email containing a tracking number and a link to monitor your shipment's progress.