Returns and Refunds Policy
At Dreamstores Eg, we strive for complete satisfaction with your electronic purchases. You may return items within 14 days of delivery provided they are in their original packaging and brand-new condition.
Initiate Your Request
Log into your account or contact our support team via email with your order number and the reason for the return.
Quality Assessment
Ensure the electronic device is unused, includes all original accessories, manuals, and is packed in its original box.
Schedule Pickup
Once approved, our courier partner will contact you within 48 hours to collect the item from your doorstep.
Receive Your Refund
After a successful technical inspection at our warehouse, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing